FAQ

Ordering FAQ

1. How can I buy from you?
   
   Online: You can buy from us here online just by adding products to your shopping cart. When you have all the items you need in your cart, click on the shopping cart icon and then click on the checkout button. When in the checkout, follow the prompts to add your shipping address and payment details and submit your order. An order confirmation will be emailed to you. Be sure to check it carefully and email us immediately if anything is incorrect as we cannot change the order or delivery address once the goods have shipped. If you don't receive an email confirmation, please email or call us as your email address may have been incorrect.
   
   If you have a food industry business on S.A. or N.T. you can apply for a wholesale account and we will let you know when it's approved. If you already have an existing wholesale account with MBL, you can register for online access here or call us and we will help you set up online access to your account.
   
   Phone: Call us on (08) 8417 6000 (choose 1 for sales) 8:00am to 4:30pm Monday to Friday to speak to one of our friendly sales team.
   
   Fax: If you have a wholesale account with us you can fax your order to (08) 8417 6001.
   
   Email: Queries and New Business orders can be sent to sales@mblsa.com.au or if you are an existing account customer, send your orders to orders@mblsa.com.au.
   
   In Person: At our showroom at 203-215 Hanson Rd Athol Park S.A.
   
   Please be aware that some of our products are intended for manufacturing purposes only and misuse may pose a safety risk. By buying from us you acknowledge that you have obtained your own independent information about the use and suitability of a product for your purposes and/or expected outcome.
   
   Any advice or information given by MBL, its staff, agents or representatives, or on our website does not constitute any guarantee regarding the suitability of a product for any intended purpose, use or outcome. See our Terms and Conditions for further information.
    
2. Where is your store located?
   
   We are located at 203-215 Hanson Road, Athol Park South Australia, (Bus Stop 29A) a few hundred metres south of Grand Junction Road.
    
3. When are you open and can the public buy from your store?
   
   We are open 8:00am to 4:30pm Monday to Friday and we welcome the public to buy from us.
    
4. How do I open an account with MBL?
   
   We welcome food industry businesses in South Australia and the Northern Territory as wholesale customers. You can apply for an account online using our online registration form or call us on (08) 8417 6000 and tell us you wish to speak to someone about becoming a regular wholesale customer and you will be directed to our New Business Team.
    

   We have made it possible for the public and any other business Australia wide to use our website to purchase goods from us without an account. Just find what you would like to buy and add the item to the Shopping Cart. When done, click on the Shopping Cart icon to access the checkout and follow the prompts to add your delivery details, choose a freight option and complete your credit card payment. Our Hanson Rd showroom is open to all and you are welcome to place telephone orders with our call centre as well.
    

5. How do I become a reseller of your products?
   
   Call us on (08) 8417 6000 and tell us you wish to speak to someone about becoming a reseller and you will be directed to our New Business Team.
    
6. How do I get help to place an order online?
   
   If you have any technical problems with ordering online, call us on (08) 8417 6002, dial 2 for the Admin line and ask for the IT help desk. If you want help with products or using the website, call (08) 8417 6000, and dial 1 for Sales.
    
7. How much does delivery cost?
   
   Australia Post: For goods under 22kg (weight or volume) charges are calculated online and displayed in the checkout before you submit payment.
   
   Standard Courier: Where goods are too big and bulky, over 22kg or liquid, the freight option Standard Courier (charges will be added): ($0.00 inc GST) will display in the checkout. Freight charges will be calculated based on weight, volume and distance after you submit your order. This charge will then be added to your order total and payment before processing. Where possible we will also email or call you to confirm the freight cost. By submitting your order you accept that freight charges will be added before dispatch. Express Post charges are subject to change, if products are too dimensionally large for Express Post bags.
   

   Wholesale Customers freight options are arranged with you when we set up your account.
    

8. What credit cards do you accept and when will my credit card be charged?

   We accept Visa and Mastercard online.
   
   When you submit your Visa or Mastercard payment online, we don't process the payment straight away. A preauthorisation is processed for $1.00 on checkout to check that your card is valid. This preauthorisation amount is reserved from your available balance but is automatically returned to your account balance within a few days.

   When your order is submitted we check and pack your order, quote freight if required (where it hasn't already been added) and then process the payment for your order when it's ready to dispatch. This usually occurs within one to three business days.

    

9. How do you send my order and how long will it take to receive my order?
   
   Most online purchases are sent via Australia Post unless they are liquid or too big or bulky, in which case we will send the goods by courier. Post and freight charges are deemed on volume, weight and distance.                        
   
   Allow up to three business days for your order to be sent from our premises at Athol Park, 5012 South Australia. Australia Post delivers most parcels in 2 - 6 business days. To get an estimate on the delivery time, the Australia Post delivery tool is available at https://auspost.com.au/parcels-mail/delivery-times.html   Postal and courier deliveries require a signature on receipt. If you nominate for your order to be delivered without a signature (Authority to leave, see below) the order will be left at the delivery address at your risk.
   
   If you are a wholesale customer, we will discuss delivery and payment options with you when we set up your account.

   Australia Post authority to leave.

   When we send your order by post and you have provided your email address, an email will be sent to you when your parcel is dispatched. You can then request Safe Drop/Authority to leave with Australia Post by following the link in the email. Please be aware that if you nominate Safe Drop/Authority to leave, after this point we can no longer provide proof of delivery. Because of this Safe Drop/Authority to leave is at your risk.

    
10. What do I do if my order doesn't arrive on time?
    
    If your order is late please call us on (08) 8417 6000 (dial 1 for Sales) to enquire about having your parcel tracked. It's handy to have the date you ordered, your email address and your order number so we can find your invoice and the tracking number.
     
11. I have a problem with my order or products I have purchased. What do I do?
    
    If you have a problem with your order, call us on (08) 8417 6000 or email sales@mblsa.com.au as soon as possible after receiving your order and tell us about the problem.
    
    If you think you may need to return products, please contact us to arrange this and make sure the goods are returned with the name of the person who authorised the return as well as a copy of your invoice or your invoice number and your contact details. If goods received are incorrect, we request you return the goods unopened in original packaging. All returns must be authorised by MBL staff.
    
    If you have a problem with the products during use, please call us to discuss.

Product FAQ

1. What types of sausage casings do you sell?
   
   We stock natural intestine casings derived from sheep, pigs & cattle. There are many different sizes which are used for fresh or dried sausages. We also stock edible collagen casings manufactured from natural collagen taken from cattle hide for producing fresh, dried & scalded sausages.
   
   Natural sausage casings (intestines) are sold by the single or double bundle which, depending on size, will fill from an average of 20kg fill up to approximately 60kg of meat. We also sell natural sheep & ox bungs which are sold in bundles of 4 or 10 pieces for smallgoods such as devon, fritz, salami and capocollo.
   
   For home use, natural casings are the easiest to use and can be stored under refrigeration for many months if well packed in salt.
   
   For smallgoods, we sell inedible fibrous casings for fermented or dried sausages (made from a plant based cellulose fiber) which are smoke permeable. We also have plastic casings available for smallgoods which are scalded or cooked in water.
    
2. What else do you sell for making sausages?
   
   MBL sells sausage premixes for fresh sausages in a range of flavours, smallgoods premixes and spice blends, sawdust and wood chips for smoking, herbs and spices, salt, culture starters, curing agents, acidifiers and PH stabilisers, binding agents, preservatives and much more. We also sell the equipment & utensils for sausage making including mincers, sausage fillers, slicers, bandsaws, knives, brine and meat tubs and smoking units for home and commercial use.
    
3. What cures do you sell?
   
   We sell MBL Kuritkwik 2kg which is 12.5% sodium nitrite on a salt base, and can be combined with other dry ingredients for dried/smoked/fermented sausages or added to brine for pickling meats.
   
   For ham, bacon and corned meats we have a huge range of products such as MBL Ham Cure 4.55kg or QI Inject Mix 10kg (for ham and bacon) and MBL Pine Corn Cure 525g for corned beef.  We welcome you to call us for more information.
   
   We also have a complete range of products to produce consistently high quality smallgoods for commercial production of any scale. Contact us to talk to a smallgoods expert about developing a quality product for your business. We have advised some of the biggest smallgoods producers in Australia, and have all the technical expertise and HACCP qualifications as well as supply partnerships to support any size commercial endeavour.
    
4. How do I find out what's in your products?
   
   If you have a query about what's in a product you would like to buy or have bought from us, please call us on (08) 8417 6000 and our sales team will assist you.
   
   If you have bought a product from a butcher who uses our ingredients, contact them with your query and we will assist them to provide you with the information you require.
    
5. Are your products available to buy anywhere else?
   
   MBL Food Service has a shop and warehouse premises on Hanson Road, Athol Park in South Australia, servicing our customers Australia-wide.
    
6. Where can I get recipes?
   
   There are many great resources for recipes online, in books and also various butchery and smallgoods courses available across Australia.
   
   We may give you general advice (for trial and experimentation purposes) on how to use our products, and in most cases recommended usage rates will be available on the packaging. We make no warranties or guarantees with advice we may provide which is shared as ideas only and should always be first tested for suitability, especially for commercial production.
    
7. Do you sell meat or smallgoods?
   
   No. As a butcher's co-op, we commenced business in 1905 to support the butchery industry with the additional products and services required for their businesses other than meat products.
   
   Today Master Butcher's Co-op trading as MBL Food Service is proudly still the same butcher-owned co-operative and supplies the meat and other food trades with ingredients, tools, equipment, packaging and protective clothing used in the production and sale of food products.
    
8. Do you sell knives and sharpeners?
   
   MBL has a huge range of professional quality knives and knife sharpeners at near wholesale prices, both kitchen and chefs knives as well as butchers knives and sharpening tools.
   
   We are the sole South Australian importer of Giesser professional knives from Germany, knife makers since 1865 and leaders in quality and durability.
   
   We also stock other quality brands such as Victorinox, Dexter Russell, Swibo and F. Dick knives and steels.